web-marketing Archives

Social Media Advertising: Don’t Underestimate Your Customer

Tuesday March 10, 2009

Reading Time: 3 minutes

It is important to keep your web site current and up to date. Telephone numbers, employee names, addresses and other details change and need to be replaced with the current information. Searching your site first for all the edits to be made can save you considerable back and forth time with your Webmaster.

Find all the changes to be made
evaluate the text on the page for need to rewrite
send changes in one Word document to your Webmaster.

Here is a handy search tip to help you find those items which need to be replaced or updated.

In Google’s search box:

type the exact text you are trying find
space
site:www.yourwebsiteaddress.com (using your address and leaving no space between the colon and the www)

For example, if I were searching www.webconsuls.com for “Darin” …

Returned will be a list of all the instances where that term appears.

If you click the link labeled “Cached” the cached page will come up with your terms highlighted for easy spotting.

Send your list of changes in a Word document to your webmaster.

After the changes are made remember to refresh your page to see the changes. This is especially helpful with larger sites with lots of text and those with blog entries.

Reading Time: 4 minutes

Website Optimizer gives us the opportunity to create different versions of our website pages and to test how they are received by actual visitors. There are many well documented design theories out there. If you want to move past theories and test your actual visitors going to your pages Website Optimizer is the tool with which to do it.

Color Theory Color theories, which colors will appeal to your audience and have a specific affect or mood. As fascinating as color theory is, it can feel about as scientific as a horoscope. Cultural differences, variations of shades, and the ebb and flow of fashion can be influential in shaping a viewers perception of your color scheme.

Eyetracking Human testing has established that content with pictures of people appears more professional to viewers of websites. Eyetracking studies have collected results which indicate that viewers are drawn to the line of site of the person in the picture. If you want to highlight specific text or a call to action on your site it is recommended that you use pictures in which the person is looking towards that text or call to action.

Unlike print work, where you would choose your paper stock and give a final okay to the printer before production, in website design we do not have control over the final viewing. Different computer operating systems, different browsers, and even different levels of technical proficiency on the part of the viewer are variables we have no control over.

As we make changes to our website how can we be sure that the results from the changes are not due to seasonal changes, adword campaigns, social media posts or a variety of other variables? There are so many interacting variables.

Website Optimizer allows for a more truly scientific experiment. Visitors are randomly sent to the different versions of the same page and their activities can be tracked and data collected to make your design decisions based on the visitors’ actual response to your website and the actions you wish to encourage. No theory!

If you would like to look into staging a truly scientific experiment with your website design we would be glad to help.

Reading Time: 4 minutes

What is Pay Per Click ‘Quality Score’ and how is it calculated?
Quality Score is a dynamic variable assigned to each of your keywords. It’s calculated using a variety of factors and measures how relevant your keyword is to your ad text and to a user’s search query, according to Google.

About Quality Score

Quality Score influences your ads’ position on Google. It also partly determines your keywords’ minimum bids. In general, the higher your Quality Score, the better your ad position and the lower your minimum bids.

Quality Score helps ensure that only the most relevant ads appear to users on Google and the Google Network. The AdWords system works best for everybody—advertisers, users, publishers, and Google too—when the ads we display match our users’ needs as closely as possible. Relevant ads tend to earn more clicks, appear in a higher position, and bring you the most success.
For calculating a keyword’s minimum bid (PPC only, not content network or content targeted ads):

The keyword’s historical click-through rate on Google
The relevance of the keyword to the ads in its ad group
The quality of your landing page
Your account history, which is measured by the CTR of all the ads and keywords in your account
Other relevance factors***

Unfortunately, that is all Google will tell us, partly to avoid people gaming the system and partly to be less accountable. The ability to control earnings this way (in my estimation) will keep Google (and Yahoo in their shadow) from ever completely erasing the veil.

All we can do is play by the rules and put ourselves in the best position to pay the least for the desired position. This includes rotating ads, writing the most direct ad, and having the site back both of those points us with our “call to action”, or what we are looking to have the user/searcher do. This must be done clearly, easily and within the top fold of the landing page.

Reading Time: < 1 minute

That is if you want to buy your new Apple iPhone in Germany. The 8gb model will get a price cut from 399 euros to only 99 euros ($155) to clear stock out for the release of the 3G iPhone in 60 Days.

When iPhones hit the $150 price point in the US, EVERYONE will have one.

Is Your Site iPhone Ready?

Reading Time: 2 minutes

The following linked article from The Register accuses Google’s AdWords, namely the ‘automatic matching’ feature to be untargeted and an outright waste of funds in most instances.

In short, automatic matching weakens the parameters and rules of defining ‘targeted’ in PPC terms. If I sell Adidas shoes, the articles explains, I don’t want to come up for a search on slippers. That would simply be a waste of money. I would go as far to add that in today’s world of short attention spans, anything not directly or literally an Adidas shoe is not targeted enough- let alone slippers.

Pay per click is too reliant on the ‘conversions to dollars spent’ ratio to allow for any more leniency than exactly what I typed in. Again, attentions spans generally don’t allow for it. Additionally, if the search term in question is on the general side where this rule may not directly apply, then the traffic itself will be of the browsing type not the converting (purchasing, buying, targeted lead) type. So in this case my clients probably aren’t interested in the 1st place.

But that is a whole different argument in itself.

http://www.theregister.co.uk/2008/03/18/when_google_does_evil/page2.html

Reading Time: 5 minutes

I am one of those people who need to justify most purchases. When that iPhone came out my creative juices started flowing. Hmmmm … how can I convince myself that phone is vital to my existence, maybe not vital, but how can it help me? Sometimes you just need a little inspiration. The iPhone is a powerful tool and with every update new functionality is added.

Social Media takes time. Some say it takes more time than they can fit into their hectic lives. What if all you needed was a mobile phone? You could promote your business in your down time, those frustrating times when you can’t really do anything productive, the commute home, waiting for doctors appointments, waiting in line at the grocery store, you could even use that iconic device to open up conversations about your business.

Here is a list of the ways I have used the iPhone for social media optimization.

1. The dynamic duo “photos” and “camera” turn you into a photoblogging superstar! Take a picture and upload immediately to your blog. Get more bang for your post and cc your social sites while you are at it. Setting will have to be preloaded and the contact for each social site added to your contacts for easy and immediate access. Once settings are in place shoot your tantalizing picture and post. Be sure to add a compelling title.

2. Find the videos you have loaded up on YouTube and watch them, send them to social sites, email them to contacts, or make the person in line with you at the grocery store watch it. Bookmark your videos on your iPhone. Depending upon your industry and chattiness you will find opportunities to share your videos.

3. I was never a text message sender before the iPhone, but the iPhone’s large (by mobile standards) qwerty keyboard makes it easy and accessible. Combine your iPhone with a microblogging client such as Twitter and there are a variety of combinations to utilize. For example: Monitor your keywords and find the conversations as they happen. Using Twitter you can add ‘bots’ to search conversations which have your keywords in them. These messages containing your keywords can be sent directly to your phone and then your conversation begins. IMPORTANT POINTER: Be sure to adjust your text messaging package to insure your keyword alerts do not exceed your current text messaging package.

Buy technology you love and optimize your settings, bookmarks and features to remove all obstacles to using that technology.

Reading Time: 9 minutes

About a month ago I sat in on a Social Marketing Optimization (SMO) Training Seminar. The obvious purpose of this seminar was to teach a company’s employees the importance of SMO, which is how to get involved by setting up a Stumble Upon account, becoming a regular user of Stumble Upon, writing blog entries, posting comments to blogs, etc.

The trainer took a few minutes to explain that Social Marketing or Social Media is not a new convention, in fact all of us have and continue to participate in Social Marketing activities in our everyday lives; however, this participation traditionally may not have occurred on the web, but instead in our daily contacts with friends, neighbors, co-workers, storekeepers, etc. As the trainer explained this phenomena, if you need a recommendation for a plumber you might first call your trusted next door neighbor, before searching the web for plumbers in your neighborhood.

At the time I thought that this was a clever analogy, but it came to me later that a closer analogy to the anonymity of web SMO might be the traditional Service Station proprietor.

Do you remember the old-fashioned Service Station owner? I have fond memories of a particular Service Station owner ~~ my father, Joe, who owned a Service Station from about 1955 until 1963. When my father first leased the station it was a Wilshire Service Station located at the corner of 7th and E Avenue in National City, CA.

Looking back I now realize that Joe was an original and natural social marketer. How he came to own the service station is another story, but suffice it to say the service stations, as we knew them then, offered anyone, who ventured into the station, a wealth of assistance and information. And while my father had a good number of regular customers, for the most part the daily customers were strangers to my father. And yet these strangers, not unlike today’s web social group members, depended on him for more than gasoline.

If the customer needed driving directions, no Mapquest, just ask Joe or one of the service station attendants. If you needed a local or state map, they were provided by the service station at no cost! Need a suggestion for a good restaurant, again no IPhone with Google maps, just ask Joe and he might send you to the El Juan Cafe for Mexican cuisine (still in business) or Keith’s Family Restaurant (still operating) for home-made fried chicken. Looking for a particular church, Joe only had to point you across the street to St. Mary’s Catholic or just down the street to St. Matthew’s Episcopal. Need to know what was playing at the local movie theatre, Joe could tell you the current film and show times at the Bay Theater (built in 1944, the building is still there but for sale for $2.7m.)

And let’s not forget that service stations in years past did not have mini-marts, but they did offer you a clean restroom, a soda machine, they could fix a tire, tune your car and if you needed a phone, just come on in and you were given the opportunity to use the business phone. No payphone on site and certainly no cell phones.

One of my favorite memories of Joe, as a social marketer, was him serving as an impromptu employment agency. Frequently local people would stop by looking for work and if Joe didn’t have an opening, he would know which businesses in the neighborhood were looking for employees. Over the years, Joe employed many family friends, offering them part-time positions to help make ends meet. No Hot Jobs or Monster.com…just stop by and talk to Joe.

And there were even days when a complete stranger would come into the station, ask for a fill-up; however, when payment was requested suddenly they would indicate they had no money. These strangers would then barter with my father leaving a watch or something else of value promising to return later with cash to redeem their item. I don’t know, you might call this a little credit union, pawn shop, or even pay day advance.

Sometimes the service station would serve as a small used car lot. Local people would ask to park their cars with a “for sale” sign posted on the car. My father bought more than one of these used cars over the years, the most memorable being a seven+ passenger Cadillac Limousine, circa mid 1940s. (see the photo of my dad in front of the black Cadillac taken in 1960, wearing his Wilshire shirt, with my then four year old brother, Michael, sporting his own Wilshire shirt.) Could this have been the precursor for CARMAX?

I like remembering my father and his service station. He took good care of his customers and he was always willing to provide recommendations, not unlike today’s blogs, and other on-line social media and marketing vehicles.

Click here to learn more about:

the history of service stations or to enjoy photos of the Bay Theater.

Reading Time: 13 minutes

We have decided to send you our newsletter more frequently. You can expect one about every month.

In this newsletter we are going to discuss:
• Something you can do to generate traffic to your web site.
• An opportunity for our clients in the travel, hospitality, recreation industry
• How you can help yourself and us
• Silver, Gold and Platinum Accounts
• Changing Web Site Hosts

Something You Can Do to Generate Traffic

Frequently our clients ask us how or what they can do to generate more traffic to their web site. We think the one thing, and maybe the best, is to get links to your site, especially links that are relevant to the theme of your site.

You should go to the web site of any local, trade, or professional organizations of which you are a member. Does that web site list, with links, the web sites of their members? If so, are you on the list with a link to your site?

As you spend time on the Internet you should be looking for any directories or specialized search engines that target the theme of your site. You should be looking for opportunities to get your site listed on these directories. Many of them are free, or only require that you link to them. Some are paid, and for those you need to do your evaluation of the economics.

Links to your site help in three ways

Someone may click on the link and visit your site. Obviously if the themes of your site and site linking to you are similar, the more likely that it generate traffic.
Search engines track the number of sites linking to you. The theory is that the more links to you, the more important the site hence a higher ranking.
Search engine spiders crawl the Internet going from site to site and indexing web sites. Links to your site help drive the spiders to your site.

An Opportunity For Our Travel, Hospitality, Recreation Business Clients

Centraltravelguide.com is a one-stop resource that provides consumers with an online national travel and vacation guide of information. We are delighted to announce a Partner Arrangement with Webconsuls, featuring a tailored program to provide special benefits to Webconsuls’ clients.

Although there are numerous “travel related” websites currently available on-line, Centraltravelguide.com sets itself apart by specializing in “a quick and easy searchable database” of information.

This content is free of the usual “banner” type of advertisements, pop-up windows, airfare offers, hotel discounts coupons and other travel related information that often interferes with a consumer’s informational needs.

The site is simply ‘sponsored’ by travel and vacation related websites. These sponsors are conveniently located in their corresponding area of the site. For example, our client, Magic Falls Rafting (www.magicfalls.com) is a sponsor of Centraltravelguide.com’s MAINE accommodations area, as well as its RAFTING section. With this system of sponsorship Magic Falls specifically targets those consumers applicable to their services.

Best of all there’s no cost to Magic Falls Rafting. All Magic Falls does is host a link to Central Travel Guide on their main index page. This linkage provides visitors of Magic Falls with a national database of information just clicks away. This type of co-sponsorship markets both Magic Falls Rafting and Central Travel Guide.

Centraltravelguide.com is in the process of building its network of sponsors. Besides sponsors in the vacation and travel industry, CTG is also visited by consumers from other websites outside the travel industry. Their database information is partnered with sites like Collegenews.com, a site that has received over 3 million hits annually for the past three years.

Central Travel Guide is like an online ‘inserted travel guide.’ Their database of information is currently available on 12 partner sites. The site, and it’s easily accessible database, was launched this past May and expects to fill up with partnerships quickly. For information on becoming a Sponsor, contact Webconsuls as soon as possible to ensure obtaining your State Sponsorship position.

How You Can Help Yourself and Us

Your web site was developed on a computer, probably by a designer, maybe one of our designers, maybe by yourself or a friend. In any case the site was transferred to what it called a Server where it is hosted on the Internet. So your designer has a copy and there is a copy on the server. When you hire Webconsuls for Web Site Marketing we download your site from the server, make critical changes for search engine placement, and put the site back on the Server. We also monitor the success of our work and may later make other changes to improve positioning.

Now let’s say you want to make a change to your site, maybe a modest change like changing a few images. If the designer works with the version on the designer’s computer and then uploads it to the Server, our important changes will be lost. It is therefore critical that you inform whoever is changing your site that they should work with the version on the Server so that they then start with the version that has our changes. You should also tell us that the site is being changed so that we make sure that our work has not been lost.

Redoing our work because someone else has destroyed it is not part of our arrangement with you. In the future we will charge for this work. Before starting we will tell you what has happened and provide an estimate at $75/hour.

Silver, Gold and Platinum Accounts

Our Silver Package is designed for small sites, those about 5 pages or less, that are not in extremely competitive categories. For these sites we make our changes to up to 5 pages and submit to the major search engines and directories. Quarterly we resubmit the key pages and send a position report to the client. We have recently raised the sign up fee for Silver Accounts to $475. The quarterly fee is $75.

The Gold Package is designed for larger sites in more competitive categories. For these sites we work on up to 9 key pages. We resubmit monthly and send the position report on a monthly basis as well. The sign up fee for Gold Accounts has been raised to $500. The quarterly fee remains at $100.

Platinum accounts are large sites in very competitive categories. These sites are custom quoted. The schedule for submissions and the position report is done on a case by case basis and we generally add pages designed by us for search engine placement.

Changing Web Site Hosts

It is sometime necessary to change your web site host. This can be a simple process or it can get very involved. A new host needs to be found, Internet records must be updated, your site needs to be uploaded to the new server, any server functions that your site uses need to be tested and perhaps redone, and email accounts may need to be reconfigured.

We have recently moved the Webconsuls web site to Millennium, a hosting company located in Southern California. As part of the move we will have to redo the area that processed credit cards on-line, so that functionality is currently down at our site.

We will work with you if you want to change your web site host. However we will need to charge if there is extensive work involved. Contact us and we can discuss.

Dennis Helfand and Dick Fay, Managing Partners.

OUR BLOG

Category: web-marketing

Social Media Advertising: Don’t Underestimate Your Customer