Webconsuls’ SMO team works hard to keep our clients and us up to date on all of the latest “gadgets” that seem to offer some benefit either for our website marketing or general business tools. I will admit that I am not always the first one to try out or sign up for the latest and greatest, but I do try to glean from my co-workers their reviews of these new tools. So today I want to talk about Yammer. To Yammer or not to Yammer, that is the question.

I first learned about Yammer on November 5, 2008. I received an email from Lisa inviting me to join the Webconsuls.com network. This email arrived at 7:53AM, then at 8:56AM I received an additional invitation from Malik Moosa. On November 5 I had a very good reason for not responding to these invitations, as I was flying from Tucson to Albany, NY, and the laptop was not accessible for most of the day. Five weeks went by. I was busy with many client’s projects and I waited to see if any other team member would invite me to join webconsuls.com yammer network.

December 8, 2008, the wait was over. I received another invitation from Dick Fay. Now this impressed me. Dick is not only my co-worker he is also one of my business partners, and I decided that Dick’s invitation offered some validity to yammer.com. So, I signed up!

It was easy to do, I followed the steps and what do you know there I was part of the TEAM. On the home page you can easily see “posts” or “updates” from your team or group members. But what startled me was that, aside from the automatic post showing that Dick Fay had joined the “network”, all other updates were from Darin, our SMO director. Hmmmm! What does this mean? Where were Lisa’s updates and Malik’s updates? I didn’t understand.

If, as the Yammer.com “about us” page says: “Yammer is a tool for making companies and organizations more productive through the exchange of short frequent answers to one simple question: ‘What are you working on?’ As employees answer that question, a feed is created in one central location enabling co-workers to discuss ideas, post news, ask questions, and share links and other information. Yammer also serves as a company directory in which every employee has a profile and as a knowledge base where past conversations can be easily accessed and referenced.”; then why is only Darin posting updates? And for that matter, is anyone listening?

I am reminded of a winter day in 1989, when I was the co-owner and innkeeper of Cranmore Mountain Lodge. Our chef at the time was a colorful fellow named John Littlefield. (Picture Ignatius J. Reilly, the main character in the Pulitzer Prize winning fiction novel, A Confederacy of Dunces, by John Kennedy Toole.) John was a superb chef, but let’s just say he had some idiosyncrasies and someday when I write my expose about innkeeping I will devote an entire chapter to John.

But back to my story. I was in the laundry room with my youngest son Daniel

Aaron & Dan 1989

(he had just turned five years old). The laundry room had a doorway to the country kitchen and John was in the kitchen busying himself and talking. Daniel watched John for a few minutes and then turned to me and in a soft voice inquired: “Momma, who is John talking to?” To which I responded: “He is talking to himself.” Daniel considered my answer and then in turn responded: “But who is listening?” I didn’t have an answer, except a knowing smile.

Now almost 20 years later, I find myself asking the same question when it comes to all of the new-age technology. I know that people read blogs, I know that the Internet and SMO can be very powerful on so many levels. But I also know that I can write this blog every Saturday and I don’t really have any idea who is listening. So should I Yammer?

I would like to invite all of my readers to learn more about yammer.com, but at the same time I worry about even the name of “yammer.” According to Websters’, yammer means to utter repeated cries of distress or sorrow, to utter consistent complaints, to talk persistently or volubly and often loudly. So why would Yammer.com founders choose such a name? I don’t know.

What I do know is that I am going to give it a try, but I am going to use it strictly for business questions. I am going to try to solicit input from my team members about business questions regarding SEO, SMO, web design, etc. I will let you know how this works out. In the meantime, here is a video that gives you a pretty good overview of YAMMER. And if you are looking for a good read, try A Confederacy of Dunces, you will laugh yourself silly.